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Privacy policy
This policy explains what information the 99exch.in website and its WhatsApp ID desk collect, why we need it, how long we keep it, who can see it, and how you can ask us to correct or delete it. Last updated 17 October 2026.
On this page
- Who we are
- What information we collect
- The website, server logs and cookies
- How we use your information
- Legal basis and Indian data protection law
- Keeping information accurate
- Information about other people
- Marketing
- Who can see your information
- How long we keep information
- Where information is held
- How we protect information
- Your choices and rights
- Children
- Changes to this policy
- Questions
Last updated 17 October 2026. This policy is written in plain English; if anything is unclear, ask the desk.
Who we are
99exch.in is an independent information website and ID desk for the 99exch betting exchange panel. We are not the operator of the panel. This policy covers two things: the website itself, and the WhatsApp ID desk that opens IDs, handles deposits and withdrawals, and provides support. It does not cover the operator's panel, which has its own practices.
What information we collect
We keep the information to the minimum the service needs. The table shows what we hold and why.
| Information | Where it comes from | Why we need it |
|---|---|---|
| Your name | You, when you request an ID | To attach the ID to one person and match payout accounts to the account holder |
| Your WhatsApp number | WhatsApp, when you message us | To talk to you and recognise the owner of an ID |
| Your panel username | Created by the desk | To find your ID when you ask for help |
| Chat history | Your conversation with the desk | A record of requests, confirmations and decisions for both sides |
| Payment details and screenshots you share | You, when depositing or withdrawing | To match deposits, send withdrawals to the right account and resolve payment questions |
| Transaction records | Desk records of credits and payouts | Accounting, dispute resolution and fraud prevention |
| Limits and self-exclusion requests | You | To apply and honour your limits |
What we never collect: card numbers, CVVs, OTPs, UPI PINs, net banking passwords or your panel passwords. We do not ask for government ID scans to open a standard ID. If a specific situation ever needed an extra check, we would explain what and why before you sent anything.
The website, server logs and cookies
When you visit this website, the servers that deliver it, including our hosting provider and Cloudflare, which protects and speeds up the site, may record technical information such as your IP address, browser type, the pages requested and the time of the request. This is used to run the site, keep it secure and diagnose problems. The website does not ask you to log in and does not collect your name or contact details through forms. Cloudflare may set technical cookies needed for security and performance. If we ever add analytics or other cookies that are not strictly necessary, we will update this policy.
The desk communicates through WhatsApp, which is operated by Meta. Messages you send pass through WhatsApp's service and are also subject to WhatsApp's own terms and privacy policy, which we do not control. We recommend that you keep your WhatsApp account secure, for example by enabling two-step verification in the app.
How we use your information
We use your information only to:
- create and support your ID;
- credit deposits and send withdrawals;
- answer your questions and resolve disputes;
- prevent fraud, account takeover and misuse, for example by checking that payout accounts match the ID holder;
- apply deposit caps, time-outs and self-exclusion;
- meet legal obligations where they apply.
We do not use your number for marketing broadcasts, and we do not sell your information.
Legal basis and Indian data protection law
We process your information because you ask us to provide the service and because it is needed to provide it safely. India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 notified in November 2025 are being brought into force in stages. We aim to follow their principles: collecting only what is needed, using it for the stated purpose, keeping it accurate, protecting it, and letting you exercise your rights. Separately, please note the legal position on online money games described in the legal section on our homepage.
Keeping information accurate
Accurate information protects you. If your payout account changes, tell the desk before your next withdrawal rather than at the moment you request one, so the new details can be checked calmly. Because changing payout details is the most common sign of an account takeover, the desk verifies any change with the ID holder before using it. If you notice that the name on your ID or in our records is misspelled, ask for it to be corrected, since a mismatch with your bank account can delay withdrawals.
Information about other people
Please share only your own information. Do not send screenshots that show other people's account numbers, names or conversations unless they are needed to resolve a specific payment question, and crop out anything that is not relevant. If a family member contacts the desk with concerns about your betting, we will not share your account details or activity with them; we will raise the concern with you directly in your own conversation.
Marketing
We do not send promotional broadcasts or add your number to marketing lists, and we do not sell or rent personal information to anyone. The only messages you should receive from the desk are replies to your requests and, occasionally, notices that directly affect your ID, such as a changed panel link or an update to this policy or our terms.
Who can see your information
- The desk team who handle your chats and payments.
- The platform operator sees your panel username, balance and betting activity on the panel. The desk does not pass your bank or UPI details to the platform.
- Service providers involved in running the website and communications, such as our hosting provider, Cloudflare and WhatsApp, process technical data as part of their services.
- Authorities, where we are legally required to disclose information, for example in response to a lawful request.
We do not forward your chats, publish your screenshots or share your number with third parties for marketing.
How long we keep information
We keep chat history and payment screenshots while your ID is active, because they are the record both sides rely on if a question arises. You can ask for screenshots to be deleted after a specific case is closed. When an ID is closed, we keep only the minimum transaction record needed for accounting and to honour any self-exclusion, and we delete the rest within a reasonable period. A self-exclusion record is kept for as long as needed so that a new ID is not created for you during it.
Where information is held
Your conversation with the desk is held within WhatsApp and on the devices the desk team uses to answer chats. Desk transaction records are kept by the desk for accounting. Website technical logs are held by our hosting provider and by Cloudflare, whose network operates in many countries, so technical data about a visit may be processed outside India. Information on the 99exch panel itself, such as your betting history and balance, is held by the platform operator under its own practices. We do not copy your chats or screenshots into other systems beyond what is needed to record a transaction or resolve a case.
If you stop using the service, you can ask the desk to close your ID; you can also delete the conversation from your own WhatsApp, although that does not remove the copy held by the desk until the retention steps described above apply.
How we protect information
We limit access to the people who need it to provide the service, keep payment conversations in a single thread rather than copying them elsewhere, and never ask for passwords, OTPs or PINs, which removes the most damaging data from our hands entirely. No method of storing or sending information is perfect, and we cannot promise absolute security. If we become aware of a problem that affects your information, we will tell you in the chat.
Your choices and rights
You can ask us, through the WhatsApp chat buttons on this website, to:
- tell you what information we hold about you;
- correct information that is wrong, such as a misspelled name or an outdated payout account (changes to payout details are verified to prevent takeover);
- delete screenshots after a case has closed;
- close your ID and delete what we do not need to keep;
- stop processing that is not needed to provide the service.
We may need to confirm that you are the ID holder before acting on a request, and we will explain if something must be kept, for example a minimal transaction record. We do not offer email or telephone channels for privacy requests; the WhatsApp desk handles them.
Children
The service is for adults aged 18 and over only. We do not knowingly open IDs for, or collect information from, anyone under 18. If we learn that an ID belongs to a minor, we close it.
Changes to this policy
We will update this policy when our practices or the law change, and the date at the top will show the latest version. Significant changes affecting how we use existing information will also be mentioned to active ID holders in the chat.
Questions
For any question about this policy or your information, message the desk through the chat buttons on this website. You can also read our terms of use, disclaimer and contact page.