You receive a username and a temporary password sent privately on WhatsApp, plus the correct address to log in at. The ID gives access to sports markets and live casino under one balance. Change the temporary password the first time you log in, and keep the chat where you received it, because that chat becomes your support thread.

We confirm your name, that you are 18 or above, and that the WhatsApp number you are writing from is yours. We do not ask for card details, OTPs or government ID scans to open a standard account. If a larger withdrawal ever needs extra checks, we will explain what is needed and why before you send anything.

No. Usernames are fixed once created on the platform, which is one reason we confirm spelling with you before generating it. If you strongly prefer a different name, the practical route is to withdraw your balance, close the existing ID, and have a fresh one created. Remember that only one active ID per person is allowed.

Nothing is deducted for inactivity from our side, and your balance stays as it was. A very old ID may need a password reset because the platform periodically prompts for one. If you plan a long break, withdraw your balance first; it is simpler than leaving money parked in an account you are not watching.

Message us on WhatsApp with your username and the words "close my ID". We will first process any remaining balance as a withdrawal to your usual account, then deactivate the ID. If you are closing it because of concerns about your own play, tell us, and we will apply a self-exclusion so a new ID is not created for you later.

Check three things in order. First, confirm you are on the address we sent, not a look-alike. Second, retype the password manually rather than pasting, since copied text often includes a trailing space. Third, make sure you are entering the username, not your phone number. If all three are correct and it still fails, send a screenshot and we will check whether the ID has been locked.

Repeated wrong passwords trigger a temporary lock to protect the account. Message us with your username and the approximate time of the failed attempts. We will confirm it was you, unlock the ID, and set a temporary password if you no longer remember the original. Do not keep retrying while locked; it only extends the lock period.

The two use the same credentials, so a mismatch almost always means an old app build or a saved wrong password in the browser. Update or reinstall the app from the version we currently link, clear saved passwords for the site, and log in fresh. If one still fails, tell us which one and what error appears.

It is convenient but only sensible on a phone or computer that nobody else uses and that has its own lock. On a shared device, do not save it, and log out after each session. Wherever you save it, change it if you ever suspect someone else has seen it, and never store it in a chat with anyone, including us.

Receiving accounts are rotated for operational and security reasons, so a bank account or UPI ID that worked last month may no longer be active. Paying to an old detail is the most common cause of a deposit not being credited. Always ask in the chat for the current details immediately before you transfer, and pay only to what is sent in that reply.

Once you send the UTR and a success screenshot, we match the transfer and credit the balance, usually within a few minutes for UPI. Bank transfers depend on your bank's processing and can take longer to become visible on our side. If your app shows "pending" rather than "success", wait for it to settle before sending the reference.

There is no fixed ceiling from our side, but larger amounts may be split across more than one transfer because of your own bank's daily UPI or transfer limits. If you plan a large deposit, tell us first. We will confirm the receiving details and let you know if any part of the amount should go by bank transfer rather than UPI.

We strongly advise against it. A transfer from a third party's account is harder to match to your ID, creates disputes if that person later claims the money back, and is a warning sign for account misuse. Deposit from an account in your own name so that the trail from your bank to your ID is clear.

Very small withdrawals can be uneconomic because of bank charges, so a practical minimum applies and the agent will confirm the current figure when you ask. It is generally in line with the usual minimum deposit. If your balance is below it, you can either keep playing within your budget or ask us to close the ID and settle the remaining amount.

By default, withdrawals go to an account in your own name. Paying out to someone else's account is not supported because it breaks the link between the person who deposited and the person who receives, which is exactly what fraud checks look for. If you have changed banks, tell us and provide the new account in your name.

The usual causes are a request placed outside banking hours, a bank transfer that is in transit even though we have sent it, a mismatch in the account details provided, or a temporary gateway delay. Send your username, amount and request time in the same chat and we will tell you which one applies and what the realistic timing is.

If the payment has not yet been sent from our side, yes; message immediately and we will return the amount to your ID balance. Once the transfer has been initiated it cannot be recalled, and the money will arrive in your account as normal. Because processing is fast, treat a withdrawal request as final when you send it.

For your own deposited money, no rollover is required from our side. If you accepted a promotional credit, the terms attached to that credit may require a turnover before the bonus portion becomes withdrawable. Ask before accepting any offer so you know exactly what conditions apply to it.

Backing a team means you are betting that it wins, like a traditional bet. Laying a team means you are betting that it does not win, taking the other side against another user. On a lay bet your liability is the amount you would pay out if that team wins, which is your stake multiplied by the odds minus one. Check the liability figure before confirming.

Live markets are suspended for a moment whenever something significant happens, such as a wicket, a boundary, a review or a rain break. This stops bets being matched at stale prices. Suspension is normal and lasts seconds; if a market stays suspended for a long time, it usually means play has stopped or the platform is waiting for an official decision.

An unmatched bet is one that has not yet found an opposing user at the price you asked for. It is not active until it is matched. You can leave it in the queue, change the price, or cancel it. Many players are caught out by assuming an unmatched bet counts; it does not, and it can remain unmatched until the market closes.

Session markets, such as runs in a set of overs, settle on the official scorecard figure once that span of play ends. If the span is not completed, for example because of rain or an innings ending early, the platform's rules decide whether the market is settled or voided. Read the rule shown on the market before you place the bet.

Match-winner markets on an abandoned game are generally voided and stakes returned to your balance. Session markets that were fully completed before the abandonment usually stand. Because rules vary by competition and market, treat these as general guidance and check the rules link on the specific market if you are unsure.

Standard match-odds markets settle on the result after 90 minutes plus stoppage time, not extra time or penalties, unless the market name says otherwise. Knockout ties can therefore settle as a draw even though one side went through. Look for separate "to qualify" markets if you want to bet on who progresses.

Retirement rules vary. Some markets void all bets if a match is not completed, while others settle if a set has been finished. The rule applied is shown on the market before you bet. If you are laying a favourite, remember that a retirement can void your bet rather than win it, so plan your liability accordingly.

On most IDs the main wallet is shared, so a win at a live table is available for sports immediately and a loss reduces the same balance. Some game providers use a temporary transfer into a game session and return the remainder when you exit. If you see a different figure inside a game than in your main wallet, exit the game and refresh.

A frozen stream does not usually cancel a bet that was already accepted; the game continues at the table. Reconnect and check the result in your bet history. If the connection dropped before your bet was confirmed, it will not appear in history and no money was taken. Keep session sizes small on unstable networks.

Every game keeps a round history with the outcome and your stake, accessible from the game interface or from the account statement on the platform. If a specific round appears settled incorrectly, note the game name, table, time and round ID and send them to us; we will raise it with the provider through the platform.

The browser version is complete and works on any phone or computer without installing anything. The app is quicker to open and better on slow connections, but it must be kept updated. If you only play occasionally, the browser is simpler. If you follow live matches daily, the app is worth installing from the link we currently provide.

Because the app is installed from a file rather than from the Play Store, Android shows a warning about unknown sources. That warning appears for any app installed this way. Only install the build we send you directly, keep the warning in mind if a different site offers you an "updated" version, and never grant the app permissions it has no reason to need.

iPhone users are best served by the mobile browser, which works fully on Safari. You can add the site to your home screen so it opens like an app. If someone offers an iPhone app download from a third-party link, treat it with suspicion and ask us first; we will confirm whether anything genuine exists at that time.

Logging in from a second device generally signs the first one out for security. That is normal. If you find yourself being logged out repeatedly while using one device, someone may have your password; change it immediately and tell us so we can check the login history from our side.

Compare the address character by character with the one we sent you in chat, watch for extra words or unusual endings, and be wary of any site that pushes you to pay before an ID exists. A clone often reuses our images but asks for OTPs or card details, which we never do. When in doubt, send us the address and wait for confirmation before paying.

Message us immediately with your username and say the account may be compromised. We will lock it, check recent activity, reset the password and confirm your balance. Then change any other account that used the same password. The sooner you tell us, the less anyone else can do with the ID.

We hold your name, WhatsApp number, username, the chat history and the payment details you shared. We do not hold card numbers or PINs. You can ask for screenshots to be deleted after a case closes, and when an ID is closed we retain only the minimum transaction record needed for accounting.

No. Deposits and withdrawals are handled by us as the agent, so your bank and UPI details stay in the chat with our team. The platform sees your username, balance and betting activity; it does not receive your payment information from us.

Send a message with your username and the limit you want, such as a daily, weekly or monthly cap in rupees. We record it and will decline deposits that would exceed it. Lowering a limit takes effect at once; raising it is deliberately slower so that a decision made in the heat of a match does not undo your own planning.

A time-out is a short break, from 24 hours up to 6 weeks, after which access returns automatically. Self-exclusion is a longer block that you choose deliberately, during which we will not reopen the ID or create a new one for you. Pick a time-out for a cooling-off period and self-exclusion when you have decided betting is not good for you right now.

We can act on a request from the account holder directly. If a family member contacts us with concerns, we will take it seriously and reach out to you in your own chat to discuss limits or a break, but we will not share your account details or activity with them. Your privacy and your control over your own account both matter.

Speak to someone you trust first, then look for national and state helplines and counselling services that deal with gambling-related harm. Many offer confidential support by phone or online. At the same time, ask us to apply self-exclusion so the account cannot be used while you get support; that removes the immediate temptation.